Cancellation and Refund Policy

This policy explains cancellation, rescheduling, and refund terms for our curated 48-hour weekend itineraries.

1) Definitions

Itinerary means a curated 48-hour weekend plan purchased from futurevisionlabsinthe.com.
Start date means the first day of the booked itinerary.
Order date means the date we confirm your booking.

2) Cancellation

If you cancel, the outcome depends on when you notify us relative to the start date.

Cancellation more than 14 days before the start date: You may request a full refund, minus any amounts that cannot be returned due to third-party costs (if applicable).
Cancellation 14 to 3 days before the start date: You may request a partial refund. The amount refunded will be determined by the portion of services already reserved/committed.
Cancellation less than 3 days before the start date: Refunds are generally not available, except where required by applicable law.

3) Rescheduling

If you notify us in advance, we will try to reschedule your itinerary to a mutually available date. Rescheduling is subject to availability and may involve additional third-party costs (if applicable). If rescheduling is not possible, you may request a refund as described in Section 2.

4) Changes by us

If we must cancel or significantly change your itinerary, we will offer either (a) a comparable alternative, or (b) a refund for the affected portion, in accordance with applicable consumer protection rules.

5) How to request cancellation or a refund

To request cancellation or a refund, contact us using the details in the footer or via the contact form below. We will confirm receipt and provide the applicable outcome.

6) Consumer information and dispute-settlement

In accordance with Ukrainian consumer protection requirements, the provider identification and relevant dispute-settlement information are available on this site, including in the footer/contacts. This policy is provided pursuant to: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, Стаття 13, Стаття 17, Стаття 19.

Our website ensures direct and simple access to provider identification information in line with: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII, Стаття 7.

7) Personal data and consent

If you submit a request, we may process personal data provided by you. We rely on a lawful basis for processing and disclose relevant information in our privacy notice. Where consent is required by law, we will obtain consent. Reference: Закон України "Про захист персональних даних" № 2297-VІ, Закон України "Про захист персональних даних", consent.

8) Language

The website information for consumers in Ukraine is provided in Ukrainian as the state language (it may be duplicated in other languages). Reference: Закон України "Про забезпечення функціонування української мови як державної", Ukrainian as the state language.